Consumable goods

Because A1 Exotics products are food items, we cannot accept returns of opened or consumed products for change-of-mind reasons. This policy protects both customers and product hygiene standards.

Damaged, incorrect, or defective items

If your order arrives damaged, incorrect, or with a manufacturing defect, contact support@a1exotics.in within 48 hours of delivery with your order number and photos of the issue. We will offer a replacement or refund once verified.

Cancellations

Prepaid orders can be cancelled before they are shipped by contacting support. Once an order has shipped, it cannot be cancelled but may be eligible for the damaged/incorrect item process above on arrival.

Refund method and timeline

Approved refunds for prepaid orders are issued to the original payment method via Razorpay within 5-7 business days of approval. Cash-on-delivery orders eligible for a refund will be processed via bank transfer or UPI, collected from the customer at the time of refund approval.

Non-returnable situations

We are unable to offer refunds for delays caused by courier delays outside our control, incorrect address details provided at checkout, or dissatisfaction with taste/flavor preference where the product itself is not defective.