This policy explains what personal information A1 Exotics (“we”, “us”) collects through a1exotics.in, how it is used, and your rights over it.

Information we collect

• Order details: name, email, phone number, and shipping address, collected at checkout.
• Newsletter signups: your email address, if you voluntarily join our mailing list.
• Payment information: payment processing is handled entirely by Razorpay. We do not receive or store your full card, UPI, or bank account details on our servers.
• Cart data: items in your shopping cart are stored locally in your browser (localStorage) and are not transmitted to us until you complete checkout.
• Admin/account cookies: authentication cookies are used only for our admin dashboard, not for shoppers.

How we use your information

• To process, fulfill, and communicate about your orders.
• To respond to customer support requests.
• To send order confirmations and, if you opt in, occasional updates about new product batches.
• To improve our catalog and site based on aggregate order and inventory data.

Third parties

We share order and payment details with Razorpay solely to process payments, and shipping details with our courier partner(s) solely to deliver your order. As of this policy's last update, we do not use third-party advertising trackers or sell personal data to third parties.

Data retention

Order records are retained as required for accounting, tax, and dispute-resolution purposes. You may request deletion of your account/contact data at any time, subject to records we are legally required to retain.

Your rights

You may request access to, correction of, or deletion of your personal data by emailing exoticsaone@gmail.com. You can unsubscribe from marketing emails at any time via the link in those emails or by contacting us directly.

Grievance officer

For privacy-related grievances, contact: Arunav Sinha — 9196243326, as required under Indian IT Rules.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected on this page with an updated date.